Campsite & caravan park kiosks
Give your guests a 24-hour reception.
WardPay can help campsites, caravan parks and holiday parks automate late arrivals, balance payments, pitch information and guest instructions without keeping reception staffed all night.
- ✓ Handle arrivals after reception closes
- ✓ Collect outstanding balances and extras
- ✓ Provide pitch, gate and site information
- ✓ Reduce pressure on reception staff
Guests don't always arrive during office hours.
That can leave staff dealing with phone calls, handwritten instructions, envelopes, gate codes, outstanding balances and late-night interruptions.
For the guest, the experience can be equally frustrating: they have arrived at the site, but still need to work out where to go and what to do next.
WardPay can turn that process into a simple self-service journey.
Identify the booking, settle anything outstanding and give the guest the information they need to continue their stay.
From arrival to pitch in a few simple steps.
Find booking
The guest enters a surname, booking reference or other identifier to find their reservation.
Pay
Any outstanding balance or selected extras can be paid securely by card.
Check in
The system records the guest's arrival and confirms the details of their stay.
Get site details
Pitch number, gate access, Wi-Fi information, site maps and instructions can be displayed immediately.
Example arrival
Reception closed? The guest can still get settled.
Instead of relying on an envelope taped to the office door, the kiosk can guide the guest through the complete arrival process.
Welcome
Your booking has been found
Turn late arrivals into an opportunity to sell extras.
Extra nights
Electric hook-up
Late checkout
Additional vehicles
Built around the way your site already operates.
Some sites may only need a simple booking lookup and gate code. Others may need payment, vehicle details, pitch allocation, optional extras or a more detailed registration process.
The software can be designed around the operational problem that needs solving.
Booking lookup
Payments
Access information
Guest information
Start simple. Integrate where it makes sense.
Simple deployment
Booking information can be supplied to WardPay in a simple structured format so the kiosk knows which guests are expected.
Deeper integration
Where suitable interfaces are available, WardPay can explore integration with the booking or property management software already used by the site.
Managed centrally
Transaction reporting and operational monitoring can be managed remotely through the WardPay platform.
For sites where reception can't always be there.
Campsites
Caravan parks
Holiday parks
Glamping sites
Campsite kiosk FAQs
Can guests check in after reception has closed?
Yes. A WardPay kiosk can be configured to guide expected guests through an unattended arrival process and provide the information they need to access the site.
Can the kiosk collect outstanding balances?
Yes. Card payment can form part of the check-in journey, allowing the guest to settle an outstanding amount before completing their arrival.
Can it provide gate codes or pitch numbers?
Yes. The software can display site-specific information after the guest has successfully identified themselves and completed any required steps.
Does it need to integrate with our booking system?
Not necessarily. A simpler deployment can begin with booking data supplied to WardPay, with deeper integration explored later where appropriate.
Can guests buy extras at the kiosk?
Potentially, yes. The customer journey can include additional products or services offered by the site, depending on the workflow required.
Talk to WardPay
What happens when your guests arrive after reception closes?
Tell us how your current arrival process works and where it becomes awkward. We can explore whether a self-service kiosk could simplify it.