Self-storage kiosks
Give customers a self-service front desk.
WardPay can help self-storage facilities automate common customer interactions including check-in, payments, account queries and access information.
- ✓ Collect outstanding balances
- ✓ Support customer check-in
- ✓ Provide unit and access information
- ✓ Reduce routine reception interactions
A lot of storage interactions don't need a member of staff.
When those tasks all depend on a staffed reception desk, customers may have to wait and employees spend time handling simple interactions that could potentially be automated.
That can be particularly awkward on sites with extended access hours, multiple locations or limited staffing.
WardPay can move routine tasks into a simple self-service journey.
Customers can identify themselves, complete the required action and receive the information they need without unnecessary staff involvement.
A simple customer journey.
Identify
The customer enters a booking reference, account number, phone number or another identifier.
Choose
The kiosk presents relevant actions such as making a payment, checking a booking or viewing unit information.
Complete
The customer follows the touchscreen journey and makes any required card payment.
Continue
The kiosk can provide unit, account or access information and confirm that the task is complete.
Example workflow
Let customers resolve simple account issues themselves.
A customer who needs to settle a balance should not necessarily need to wait for a member of staff before they can continue.
Your account
Unit B142
One kiosk. Several useful workflows.
Make a payment
Check in
View account
Get access information
Self-service can go beyond existing accounts.
A customer could potentially select an available unit, enter their details, review key information, make an initial payment and continue through the onboarding process.
The exact process would depend on the checks, agreements and existing software used by the storage operator.
Choose a unit
Enter details
Make payment
Complete onboarding
Solve the workflow around the transaction.
- ✓ Customer identification
- ✓ Account lookup
- ✓ Card payments
- ✓ Booking information
- ✓ Access instructions
- ✓ Multiple languages
- ✓ Transaction reporting
- ✓ Remote monitoring
Built around the storage operation you already have.
A site may only need payment and account lookup. Another may want check-in, onboarding, access instructions and a wider self-service journey.
The kiosk can focus on the operational problem that actually needs solving.
The WardPay approach
Keep your storage platform. Add the self-service layer.
Where useful interfaces are available, WardPay can explore integration with the software already managing customers, units, bookings or payments.
Hardware, payments and software working together.
Kiosk hardware
Payment technology
Bespoke software
Monitoring & reporting
For storage businesses trying to do more with fewer routine interactions.
Independent storage sites
Multi-site operators
Extended-hours facilities
Low-staff sites
Self-storage kiosk FAQs
Can customers make payments at the kiosk?
Yes. Card payment can be built directly into the self-service journey for balances or other charges.
Can the kiosk identify an existing customer?
Yes. The workflow can use an appropriate customer identifier such as a booking reference, account number or other information used by the storage operator.
Can it provide access codes?
Potentially. Where appropriate and securely supported by the site's workflow, access information could be provided after the customer has completed the required steps.
Can it work with our existing storage software?
WardPay can explore integration where the existing platform provides suitable interfaces. Simpler workflows can also be deployed without replacing the operator's core system.
Can new customers rent a unit through the kiosk?
Potentially. The kiosk can support a structured onboarding journey, although the exact process depends on the checks, agreements and systems required by the storage operator.
Talk to WardPay
Which customer interactions are taking up your staff's time?
Tell us how your current self-storage operation works and where customers still depend on staff. We can explore whether a WardPay kiosk could automate those steps.